Monitor & Respond to Every Review
We answer reviews in your voice within a business day, so no guest feels ignored.
Reputation Management
Turn Great Guest Experiences Into 5-star Reviews
We help you generate more positive reviews, stay on top of guest feedback, and strengthen your reputation.
Work With SDG
Schedule a call with us and get a free consultation.
The Deciding Moment
The Last Thing They Check Before They Book
By the time a guest reads your reviews, they’re already interested. Your rating, recent feedback, and how you respond can be the difference between another search and a reservation.
Your Reputation, Actively Managed
Generate More Positive Reviews
Most happy guests would gladly leave a review. We build the ask into the post-stay process so recent, genuine reviews keep arriving.
Directory Profiles, Updated & Optimized
Hours, amenities, photos, and descriptions stay correct and complete everywhere guests look.
Review Metrics & Dashboard
Track your reviews and learn what guests praise and complain about most.
Handling Negative Reviews
How You Answer Matters More Than the Rating
A calm, specific, human response turns a complaint into evidence that someone is paying attention, and it reassures far more readers than the review itself ever reached.
What changes when your reputation is managed for hospitality
We manage reputation the way guests actually read it, so your rating, your replies, and your listings all work together to earn the next booking.
 | Generic Review Tool | |
|---|---|---|
| Hospitality Expertise | Replies written by people who understand how hospitality businesses actually operate. | Template replies applied across every industry. |
| Review Responses | Every review answered in your voice, usually within a business day, including the difficult ones. | Automated replies, or an alert forwarded to whoever has time to deal with it. |
| Earning New Reviews | The ask built into checkout, the post-stay email, and on-property moments, timed to when guests are happiest. | One generic review request sent to the whole list. |
| Directory Profiles | Hours, amenities, photos, and descriptions kept accurate and complete everywhere guests look. | Listings left exactly as they were the day they were claimed. |
| Guest Feedback | Recurring themes pulled out of reviews and reported back, so your team can act on what guests keep saying. | Reviews counted, not read. |
| Reporting | Rating, review volume, response rate, and what guests praise most, in one dashboard. | An alert email per review and a star average. |
| Success Metric | Bookings Earned Through Trust | A Higher Star Average |
Common Questions
Can you remove a bad review?
No, and neither can anyone who promises to. A legitimate review comes down only when it breaks the platform's own rules, and we will report the ones that do. What actually repairs a reputation is answering well and steadily earning new reviews that move the old one down the page.
How do you get more reviews without being pushy?
We ask once, at the moment a guest is happiest, usually right after a good checkout or in the first post-stay email. A well-timed single ask converts far better than repeated reminders, and it never costs you goodwill.
Is it okay to offer guests a discount for leaving a review?
No, Google, TripAdvisor, and Yelp all prohibit incentivized reviews, and enforcement can cost you every review you have collected. We only ask, and we ask at the moment guests are most inclined to say yes.
Who writes the responses?
We do, in your voice, and you approve the approach up front. We draft the reply and send it to you before it is posted.
How quickly do you respond to a new review?
Within one business day for the large majority of reviews. Speed matters most on critical ones, where a fast, thoughtful reply is what future readers actually see.
How do we know it's working?
Your SDG Workspace tracks your rating over time, how many new reviews arrived, how fast you replied, and the themes guests keep raising, so you can see the reputation moving rather than guessing at it.
Hospitality Marketing Audit
Ready to talk about reputation management?
Tell us about your business and we will give you a clear recommendation and a fixed quote.